Shipping Policy
At Bulk Liquidation Pallets, we ship liquidation pallets, wholesale lots, truckloads, overstock merchandise, customer returns, shelf pulls, closeout inventory, and mixed-condition products to eligible locations within the United States.
Because many of our products are large, heavy, or palletized, shipping costs may vary depending on the product type, shipment size, destination, carrier, and delivery requirements.
Please read this Shipping Policy carefully before placing an order.
1. Shipping Locations
We currently ship to eligible addresses within the United States.
Shipping availability may depend on the product, order size, freight carrier availability, delivery location, and service requirements.
Some products may only be available for freight delivery or local pickup.
2. Shipping Methods
Depending on the product and order size, we may offer the following shipping methods:
- Standard shipping for eligible small parcel items
- Freight shipping for palletized orders
- LTL freight shipping for single-pallet or multi-pallet orders
- Truckload shipping for large wholesale orders
- Local pickup by appointment, when available
- Custom freight quote for oversized, multi-pallet, or truckload orders
Available shipping methods will depend on the item, delivery address, order size, and carrier availability.
3. Shipping Costs
Shipping costs are calculated based on the product type, shipment size, weight, dimensions, delivery destination, and required delivery services.
For eligible products, shipping costs may be shown during checkout before payment is completed.
For pallet, multi-pallet, oversized, or truckload orders, shipping may require a custom freight quote before the order is processed.
Freight shipping costs may depend on:
- Delivery address
- Commercial or residential delivery location
- Pallet count
- Shipment weight and dimensions
- Liftgate service
- Limited-access delivery
- Delivery appointment requirements
- Carrier availability
- Distance from the shipping warehouse
- Re-delivery, storage, or accessorial fees
If a custom freight quote is required, we will contact the customer with the shipping cost before shipping the order. The order will not be shipped until the customer approves the freight quote and pays any required shipping charges.
4. Shipping Costs and Google Merchant Listings
For products listed on Google Shopping, Google Merchant Center, or other shopping platforms, shipping costs shown in our product listings must match the shipping cost shown on our website or checkout.
If a product requires a custom freight quote and the final shipping cost cannot be calculated at checkout, that product may be excluded from shopping feeds or listed as quote-required until accurate shipping can be provided.
Customers should review the product page and checkout page carefully before placing an order.
5. Processing Time
Order processing usually begins after payment has been received, verified, and approved.
Most orders are processed within 1–5 business days, depending on product availability, payment verification, freight scheduling, and warehouse preparation time.
Large pallet, multi-pallet, truckload, or special-order shipments may require additional processing time.
Processing time does not include carrier transit time.
6. Estimated Delivery Time
Estimated delivery times vary depending on the shipping method, carrier, delivery location, and product type.
General estimated delivery times are:
- Small parcel orders: 3–10 business days
- Freight pallet orders: 5–14 business days
- Truckload or custom freight orders: 7–21 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier schedules, weather, incorrect delivery information, freight capacity, missed appointments, holidays, or circumstances outside our control.
7. Freight Delivery Requirements
Freight shipments are typically delivered by truck and may require a commercial delivery address, loading dock, forklift, pallet jack, or liftgate service.
Customers are responsible for providing accurate delivery information, including:
- Full delivery address
- Contact name
- Phone number
- Business name, if applicable
- Delivery type: commercial or residential
- Dock or forklift availability
- Liftgate requirements
- Any access restrictions
Additional fees may apply for residential delivery, liftgate service, limited-access locations, inside delivery, storage, missed delivery appointments, re-delivery, or address changes.
8. Local Pickup
Local pickup may be available for select orders by appointment only.
Customers must receive pickup confirmation before arriving. Customers are responsible for bringing suitable transportation, loading equipment, labor, straps, and securing materials.
Once an order is picked up and leaves the pickup location, the customer is responsible for the merchandise.
9. Delivery Inspection
Customers must inspect all freight shipments before signing the delivery paperwork.
Before signing the Bill of Lading or delivery receipt, customers should check for:
- Damaged pallets
- Torn shrink wrap
- Missing items
- Crushed boxes
- Broken packaging
- Water damage
- Visible freight damage
If visible damage is present, the customer must write the damage clearly on the Bill of Lading or delivery receipt before signing.
Customers should also take clear photos and videos of the pallet, packaging, labels, and damaged merchandise.
10. Damaged Freight Claims
If your shipment arrives damaged, you must contact us within 48 hours of delivery.
Damage claims must include:
- Order number
- Full name
- Delivery address
- Photos or videos of the damage
- Photos of the pallet and packaging
- Copy or photo of the Bill of Lading or delivery receipt
- Written explanation of the issue
If damage is not noted on the delivery paperwork or reported within 48 hours, we may be unable to approve a refund, replacement, store credit, or freight claim.
Please keep all packaging, pallets, and damaged merchandise until the claim is resolved.
11. Incorrect Address or Missed Delivery
Customers are responsible for providing a complete and accurate shipping address.
Bulk Liquidation Pallets is not responsible for delays, extra charges, or failed delivery caused by incorrect addresses, missing contact information, unavailable recipients, missed appointments, restricted delivery access, or refusal of delivery.
Additional carrier fees for address changes, storage, re-delivery, return freight, or missed appointments are the customer’s responsibility.
12. Tracking Information
When tracking information is available, we will provide it by email or order update.
For freight shipments, tracking may be provided through the freight carrier, broker, or warehouse partner.
Freight tracking updates may not appear as quickly as small parcel tracking updates.
13. Order Changes After Shipping
Once an order has shipped or has been scheduled for freight pickup, we may not be able to change the delivery address, shipping method, delivery date, or carrier.
If a change is possible, additional carrier fees may apply.
14. Shipping Delays
We work with third-party carriers and freight companies. Delivery dates are estimates and may change due to carrier delays, weather, warehouse delays, high shipping volume, road conditions, appointment availability, or events outside our control.
Bulk Liquidation Pallets is not responsible for carrier delays after an order has been shipped.
15. Non-Refundable Shipping Fees
Original shipping, freight, handling, liftgate service, residential delivery, storage, re-delivery, address correction, and carrier accessorial fees are non-refundable unless the issue was caused by our error.
Approved refunds, returns, or replacements are handled according to our Refund and Returns Policy.
16. Contact Us
For shipping questions, freight quotes, tracking help, delivery issues, or damage claims, please contact us:
Bulk Liquidation Pallets
Email: sales@bulkliquidationpallets.com
Phone: +1 (520) 325-3663
Address: 12529 W Mile Wide Rd, Tucson, AZ 85743, United States


