Return & Refund Policy
This Return & Refund Policy explains the return, exchange, and refund terms for purchases from Bulk Liquidation Pallets.
1. Return Window
Returns are accepted within 30 days of delivery.
The 30-day return period begins on the date the order is delivered.
Return requests must be submitted within this 30-day period.
2. Returns We Accept
We accept returns for:
Defective products
Non-defective products
Products must meet the condition requirements stated in this policy.
3. Product Condition
Returns are accepted for products that are:
New
Slightly used
Returned products must be in substantially the same condition in which they were received.
Customers should retain the original packaging, labels, accessories, documentation, pallet materials, and other included items when available.
4. Exchanges
We accept exchanges within 30 days of delivery.
Customers must contact us before making an exchange.
Because liquidation inventory changes, the same product may not always be available. If the same product is unavailable, we will provide the available exchange or refund options.
5. Return Method
Returns are accepted in store with prior authorization.
Customers must contact Bulk Liquidation Pallets before bringing merchandise to the return location.
Return Location
Bulk Liquidation Pallets
6110 W Glendale Ave
Glendale, AZ 85301
USA
Please do not bring merchandise to the return location before receiving return instructions.
6. Damaged Freight
Freight shipments must be inspected at delivery.
If visible freight damage is present, the customer must:
Note the damage on the Bill of Lading or delivery receipt before signing
Take clear photos or videos of the damaged pallet, packaging, labels, and merchandise
Keep the packaging, pallet, and damaged merchandise
Contact Bulk Liquidation Pallets within 48 hours of delivery
Damage claims must include:
Order number
Full name
Delivery address
Photos or videos of the damage
Photos of the pallet and packaging
Bill of Lading or delivery receipt
Description of the issue
The 48-hour reporting requirement applies specifically to visible freight damage.
The general return period remains 30 days from delivery.
7. Defective Products
Defective products may be returned within the 30-day return period.
Please contact us with your order number and information showing the condition of the product.
We may request photographs, videos, or other information needed to review the return request.
8. Non-Defective Products
Non-defective products may also be returned within 30 days of delivery.
The returned product must meet the product condition requirements stated in this policy.
Customers must contact us before making the return.
9. Incorrect Orders
If you receive a product, pallet, lot, or order different from the one ordered, contact us within 30 days of delivery.
Please provide your order number and information about the product or shipment received.
We will review the request and provide the applicable return, exchange, replacement, or refund instructions.
10. Restocking Fee
We do not charge a restocking fee.
No percentage or fixed restocking fee will be deducted from an approved refund.
11. Shipping and Freight Charges
Original shipping and freight charges are non-refundable unless the issue was caused by our error.
This includes applicable:
Shipping charges
Freight charges
Handling charges
Liftgate service charges
Residential delivery charges
Storage charges
Re-delivery charges
Address correction charges
Carrier accessorial charges
If the issue was caused by our error, the applicable shipping or freight charges related to that issue will be reviewed as part of the return or refund.
12. Refunds
After a returned product is received and inspected, an approved refund will be processed within 10 days.
Refunds will be issued to the original payment method used for the purchase.
A bank, credit card company, or payment provider may require additional time to make the refunded amount available after the refund has been processed.
13. Return Authorization
Customers must contact us before making a return or exchange.
Please provide:
Order number
Full name
Email address
Phone number
Delivery address
Reason for the return or exchange
Description of the issue, if applicable
Photos or videos, if applicable
Freight documentation, if applicable
We will provide the return instructions after reviewing the request.
14. Contact Information
For questions about returns, exchanges, refunds, damaged shipments, or an existing order, contact:
Bulk Liquidation Pallets
Email: sales@bulkliquidationpallets.com
Phone: +1 (520) 333-4518
Address:
6110 W Glendale Ave
Glendale, AZ 85301
USA