Refund and Returns Policy

At Bulk Liquidation Pallets, we sell liquidation pallets, wholesale lots, truckloads, overstock merchandise, shelf pulls, customer returns, closeout inventory, and mixed-condition products. Because liquidation merchandise is sold at discounted wholesale pricing, our refund and returns policy is different from a traditional retail store.

Please read this policy carefully before placing an order.

General Return Policy

Most liquidation pallets, wholesale lots, truckloads, mystery pallets, unmanifested pallets, customer returns, overstock lots, shelf-pull lots, closeout lots, and clearance items are considered final sale once shipped, picked up, or delivered.

Returns, refunds, replacements, or store credit are only available under the eligible claim conditions listed in this policy.

Return Window

Eligible return or refund claims must be submitted within 30 days of delivery.

Damaged freight claims must be reported within 48 hours of delivery.

Claims submitted after the required timeframe may not be eligible for a refund, replacement, return, or store credit.

Eligible Return or Refund Claims

You may request a return, refund, replacement, or store credit only if one of the following applies:

1. You received the wrong item, pallet, lot, or order.
2. Your order was not delivered and tracking or freight records confirm non-delivery.
3. Your shipment arrived with major freight damage that was properly reported and documented.
4. The product received was materially different from the written product description, manifest, or invoice.
5. A duplicate payment, billing error, or payment processing error occurred.

All claims must include your order number, full name, delivery address, photos or videos, freight paperwork if applicable, and a clear written explanation of the issue.

Items Not Eligible for Return or Refund

The following are not eligible for return or refund:

• Buyer’s remorse or change of mind.
• Mystery pallets or unmanifested pallets.
• Expected variations in liquidation inventory.
• Minor cosmetic damage, scratches, dents, packaging damage, or open-box condition.
• Missing accessories, manuals, retail packaging, or small parts unless specifically guaranteed in writing.
• Customer returns, salvage, repair, used, untested, or parts-only merchandise sold as-is.
• Products damaged after delivery, pickup, sorting, resale, alteration, or use.
• Pallets, lots, or truckloads that have been opened, sorted, partially sold, repaired, modified, or redistributed.
• Claims submitted without required photos, videos, paperwork, or proof of issue.
• Claims submitted after the required reporting timeframe.

Liquidation merchandise may include new, open-box, shelf-pull, customer-returned, used, damaged, incomplete, or untested items unless otherwise stated in writing on the product page, manifest, or invoice.

Damaged Freight Claims

If your shipment arrives damaged, you must inspect the shipment before signing the delivery paperwork.

If visible damage is present, you must:

1. Note the damage on the Bill of Lading or delivery receipt before signing.
2. Take clear photos and videos of the pallet, packaging, labels, and damaged merchandise.
3. Keep all packaging, pallets, and damaged items until the claim is resolved.
4. Contact us within 48 hours of delivery.

If freight damage is not noted on the delivery paperwork or reported within 48 hours, we may be unable to approve a refund, replacement, store credit, or freight claim.

Return Shipping Costs

Return shipping costs depend on the reason for the approved return.

If the issue was caused by our error, such as sending the wrong order, we will arrange or reimburse approved return shipping.

If a return is approved for any other reason, the customer is responsible for return freight or return shipping costs.

Original shipping, freight, handling, liftgate service, residential delivery, storage, re-delivery, address correction, and carrier accessorial fees are non-refundable unless the issue was caused by our error.

Due to the size and weight of palletized freight, no return should be shipped back without written approval from Bulk Liquidation Pallets.

Restocking Fees

Approved returns may be subject to a 20% restocking fee, unless the return is due to our error, verified non-delivery, or an approved freight damage claim.

Orders canceled after payment but before shipment may also be subject to a processing, handling, or restocking fee if inventory has already been reserved, packed, staged, or scheduled for freight pickup.

Refund Timing

Once an approved return is received and inspected, or once an eligible claim is approved, we will notify you by email.

Approved refunds are usually processed within 7–10 business days. Your bank, card provider, or payment processor may take additional time to post the refund to your account.

Refunds are issued to the original payment method whenever possible. If the original payment method is unavailable, we may issue store credit or another approved refund method.

Replacements, Partial Refunds, and Store Credit

Depending on the issue and inventory availability, we may offer a replacement pallet, replacement item, partial refund, full refund, or store credit.

Because liquidation inventory changes frequently, exact replacements are not always available.

Final Sale Notice

Customers are responsible for reviewing all product descriptions, manifests, condition notes, photos, shipping terms, and invoices before placing an order.

By placing an order with Bulk Liquidation Pallets, you acknowledge that liquidation products are sold under wholesale liquidation terms and may be final sale unless they qualify under the eligible claim conditions listed in this policy.

How to Submit a Claim

To submit a return, refund, damage, or order claim, please contact us with the following information:

• Order number
• Full name
• Delivery address
• Phone number
• Description of the issue
• Photos or videos
• Freight paperwork, Bill of Lading, or delivery receipt if applicable

Contact Us

For return, refund, damage, or order claims, please contact us:

Bulk Liquidation Pallets
Email: sales@bulkliquidationpallets.com
Phone: +1 (520) 325-3663
Address: 12529 W Mile Wide Rd, Tucson, AZ 85743, United States