Refund and Returns Policy

Shipping, Delivery, and Returns Policy

At Bulk Liquidation Pallets, we’re committed to providing a smooth, transparent, and reliable shopping experience for every customer. Our team works hard to ensure fast shipping, secure delivery, and fair return options for all wholesale and bulk pallet orders.

Shipping Information

Bulk Liquidation Pallets has developed trusted relationships with a wide network of carriers to provide the most competitive shipping rates possible. Because shipping wholesale liquidation pallets requires specialized handling, we take extra care to ensure every order arrives safely and on time.

We use several types of packaging materials — including cases, bins, gaylords, and shrink-wrapped pallets — depending on the size and type of merchandise. Orders are shipped through reliable couriers such as FedEx, USPS, and GPD, or through freight carriers for larger pallet shipments.

Shipping costs are determined by:

The distance between the origin and destination
The size, type, and weight of the merchandise
The destination type (residential or commercial)
The selected shipping method (courier, freight, or container)

Our logistics team always works to find the most affordable and efficient shipping solution for your order.

Shipping Timeframes

We aim to ship all orders within 48 hours of payment. Whenever possible, we also offer same-day shipping for in-stock items.

Estimated delivery times:

Domestic U.S. Shipments: 1–5 business days
Air Shipments (International): 5–10 business days
Ocean Container Shipments: 7–21 business days

Delivery times may vary based on order size, destination, and carrier schedules. Customers will receive a tracking number once their order has been shipped.

Delivery

Our delivery service covers both residential and commercial addresses, ensuring that every shipment is handled with care and professionalism.

Residential Deliveries: We provide lift-gate service when required and coordinate delivery times to ensure convenience.
Commercial Deliveries: For warehouses, stores, and distribution centers, we offer flexible delivery scheduling during regular business hours.
International Deliveries: Our team manages air and sea freight shipments worldwide, providing full tracking and customs assistance.

We take pride in ensuring that all products are delivered safely, efficiently, and on time. Our logistics team keeps customers informed about shipment progress and any possible delays.

Returns

At Bulk Liquidation Pallets, your satisfaction is our priority. If you are not completely happy with your purchase, we accept returns under the following conditions:

Returns must be made within 30 days of your purchase date.
Items must be unused, in their original condition, and include the original packaging.
You must provide a receipt or proof of purchase with the returned item.

Please note:

Returns cannot be sent directly to the manufacturer. Doing so may delay or prevent processing.
If more than 30 days have passed since your purchase, a full refund or exchange cannot be issued. In some cases, partial refunds may be granted, depending on product type or condition.

Refunds

Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.

If approved:

A refund will be processed to your original payment method within three business days.
Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the product was defective or incorrect.

Refund processing times may vary depending on your bank or payment provider.

Shipping Returns

To return your product, please contact us for the return shipping address. Customers are responsible for covering the cost of return shipping.

We recommend using a trackable shipping service and purchasing shipping insurance for high-value items, as we cannot guarantee receipt of returned packages.

If you are exchanging a product, shipping time may vary depending on your location and product availability.

Exchanges

To exchange a product for another item, please reach out to our customer support team before returning your purchase. We’ll help you arrange the exchange and ensure the replacement item is shipped promptly.

Contact Us

If you have any questions or concerns about shipping, delivery, or returns, please reach out to our support team:

Email:

sales@bulkliquidationpallets.com

Phone: +1(520) 325-3663

Our representatives are available to assist you with order tracking, shipping updates, and return assistance.

Agreement

By making a purchase from Bulk Liquidation Pallets, you agree to follow the terms outlined in this Shipping, Delivery, and Returns Policy. We value your trust and are committed to offering exceptional service, clear communication, and dependable delivery every step of the way.